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 FREQUENTLY ASKED QUESTIONS
1. What Services do you offer? VHT provides photography, video and multi-media for the marketing of luxury properties, locations and destinations. All of our completed services are presented in customized web pages and can be reformatted for any type of media distribution. More details can be found on the VHT Services page by clicking here. Please contact our Client Services Team to receive more information on how we can help you effectively market your property online, print, and television. Rates vary according to each company and market.
1. How do I order a property tour? Ordering services from VHT is easy. Current clients can log into their MyVHT account or call our Client Services Team at 800-790-TOUR (1-800-790-8687). We also accept orders via email at support@vht.com. New customers can call our Client Services Team at 800-790-TOUR and one of our knowledgeable Client Services associates will set up your account and assist you in choosing the best service for your property marketing needs 2. Can I order a property tour without a PropertyID/MLS Yes. Many clients like to place the order early before the property is listed. However, in order for us to distribute the tour link and photographs to all the websites and destinations, we will need the property ID/MLS#. Simply email us the ID# (s) once the property is listed or you can log into MyVHT to add/change/modify a PropertyID/MLS# at anytime. 3. What is the time-line for an appointment with a VHT Photographer? You will receive a call from a VHT Photographer by the end of the next business morning after placing an order. The VHT Photographer will offer 2 dates with specific times. At least one date/time offered will be within 1-3 business days following the date your order was placed. For example, if you place the order on Monday during business hours, at least one appointment time will be offered and available on Tuesday, Wednesday or Thursday. In the unlikely event that this timeframe is not met, please call us at 800-790-8687. 4. How long before my property tour is complete? For most property tours, you can expect to receive the E-Postcard (completed property tour link) within 1-2 business days following the shoot date. VHT Studios™ will send you an email with a link to your E-Postcard (property tour). The VHT Studios™ Image Specialist will also distribute/send your tour and photographs to the various websites and destinations specified on your order. On average the start to finish time of completing an order is 5 business days from the day the order is placed. Distribution/Linking Information 1. Can I link my property tour to other websites, such as MLS web sites? VHT has the ability to distribute your property tour link and photographs to a wide variety of websites and destinations. Please check with our Client Services Team to find out where we can distribute your property tour and photographs to maximize the property's exposure. For local websites, VHT provides a URL link (E-Postcard) that you can use on any website you choose. For MLS and IDX compliant websites that require non-branded tours, simply add "/nobranding" to the end of your tour URL. This will remove all branding and contact information associated with that particular tour. 2. Why is there a fee to distribute my tour to Realtor.com? Realtor.com charges a fee to link a property tour to each listing. We administer collecting this fee and remitting payment to Realtor.com. For more information on Realtor.com Distribution, please click here. 3. Why is my property tour not being displayed on certain websites? In order for us to distribute your tours and photographs to most websites, we need the correct Property ID/MLS# and Zip Code. To update this information, you can go to your MyVHT account, or send an email to support@vht.com.
4. Where can VHT send my photographs and property tour links? VHT has the most reliable and flexible image management and distribution system in the business-VHT ImageWorks™. VHT's ImageWorks™ System resizes, reformats, and renames completed photographs according to each distribution partner's requirements. VHT's ImageWorks™ then electronically distributes your professional VHT photographs and property tour links to each preferred destination. By managing the entire process of image acquisition, optimization, and distribution, VHT is able to help ensure that all of your media is displayed properly and professionally on websites, print materials, publications, and television. Click here for more information on specific distribution partners.
1. Why can I see the E-Postcard/viewer but not the 360º Scenes? If you are able to view the E-Postcard web page but have a black box in the 360º scenes view area, you may need to update Java. Java is a plug-in that allows users to view certain media content. Though it comes installed on many new computers, some may still not have the necessary plug-in and/or the latest update. To acquire the most current Java plug-in, simply click here. When the page is loaded, click on the "DOWNLOAD NOW" button on the left side of the screen. This is a free download. 2. How do I control the 360º scenes? Simply place the cursor over the rotating image. Left click the mouse and hold down while you drag the mouse in the desired direction. 3. How do I view my tour? If your property tour includes a VHT Tour video, simply click on the "Take a Tour-Video" icon. Videos are best viewed using high speed internet access (i.e. DSL, ISDN, Cable Modem, T1 line, etc.). Please allow time for the video to play. This could take 10-30 seconds, depending on your internet connection. If you cannot see the video, you may need to download the most recent version of the FREE Microsoft Media Player by clicking Saving the Photographs and Property Tour 1. How do I save a photograph for use on the web? It is very simple to save all your VHT professional photographs for use in other applications. Simply select the photograph so that it appears in the main section. Right click the photograph, then select "save as". More details on our VHT ImageWorks features can be found here. 2. How do I save a photograph for use in print? It is very simple to save all your VHT professional photographs for use in other applications. You can access the high resolution print photograph by using the VHT Imageworks feature. More details on our VHT ImageWorks features can be found here. Simply click the thumbnail of the photograph that you would like to download, click the IMAGEWORKS feature on the lower left. A high resolution photograph will load in a separate browser window. After the photograph completely loads, right-click the new image and select "save as". You can also log into your MyVHT account and download all photographs at the same time with just a few clicks. To Clear the Cache follow these steps: 4. How do I save the property tour? For virus and security reasons, we do not allow the property tour to be downloaded from the Internet. If you would like a copy of the tour to put on CD-ROM, DVD or your computer so you can view offline, it can be purchased by contacting our Client Services Team and your file will be emailed to you. Changes/Modifications to Property Tour 1. How do I change the information on the E-Postcard/viewer (contact phone #, email address, website, etc)? This information can be changed at any time by logging on to MyVHT. Or, you can simply contact Client Services by phone or email with the requested changes at (800)-790-TOUR or support@vht.com. Any changes made will update all of your previous property tours, and will also be correct on all your future property tours. 2. Can the room/location name be changed on the still photographs or 360º scenes? Our Photographers in the field make every effort to confirm with our clients the preferred names of locations/rooms. These names can be changed at any time after the property tour is complete by logging on to MyVHT. Or, you can simply contact Client Services by phone or email with the requested changes at (800)-790-TOUR or support@vht.com. 1. I ordered the VHT Tour - Music service. How many photographs are used for the VHT Tour? The length of a VHT Tour is a maximum of 60 seconds. Up to Ten (10) photographs are utilized for the 60 second VHT Tour. If additional photographs are requested, additional editing fees apply. Additional Editing Fee Schedule: 2. I ordered the VHT Tour - Music & Narration service. What is the process and how long will it take to complete the property tour? There are many VHT professionals on our team involved with completing this type of video tour. It is important to note that this VHT Tour is produced by VHT Professionals without client approval. For client involvement in the script writing and approval process, please see VHT Tour-Custom. Summary of Process: After the VHT Photographer shoots the property, it takes approximately 4-5 business days to complete the VHT Tour - Music & Narration. Please click here for detailed Terms and Conditions for the VHT Tour - Music & Narration package. 3. I ordered the VHT Tour - Custom service. What is the process and how long will it take to complete the property tour? There are many VHT professionals on our team involved with completing this type of video tour. All of the professionals work together through a VHT Project Coordinator to complete your customized presentation in a timely manner. Summary of Process: Please click here for detailed Terms and Conditions for the VHT Tour - Custom package. Other Frequently Asked Questions 1. What are my shipping options for CD-ROMs, DVDs, Photo Presentation Albums and Prints? What is the charge to have my package sent overnight? VHT partners with DHL to ensure that your packages arrive safely and securely. All of your marketing materials are shipped via DHL Ground Delivery unless otherwise specified. Click here for additional information and shipping charges. 2. What is Video On Demand Advertising for Television? VHT has partnered with the national leaders of cable television to revolutionize real estate marketing and offer a great way to brand agents and brokers on Television. Video On Demand Real Estate classified listings combine VHT's award-winning photography and the power of television advertising to drive viewers to call you or visit your website. These compelling commercials are viewable 24 hours a day, seven days a week. You can pause, rewind, and search listings right from the comfort of your living room television. And the best part is that VHT does all of the work for you. For more information regarding the Video On Demand program, click here. 3. How do I order a Floor Plan? VHT offers professional Floor Plans that can be added to your property tours. These Floor Plans are produced using computer aided design software and are prepared after an on-site measurement by a VHT Professional. VHT can also produce Floor Plans from architectural blueprints or from old floor plans. Finished Floor Plans can be used in brochures, presentations, e-mails, and/or websites. Click here for more information. 4. How do I order brochures and postcards? VHT and Xpressdocs have joined to offer you a fully integrated way to put your professional photography to work for you. If you ordered professional photographs from us, they are now automatically waiting for you when you log in to your account at Xpressdocs. No need to worry about image format, image resolution, filenames, image uploading, internet connections, etc. Everything is integrated into one seamless ordering process at Xpressdocs. For more information click here.
Please contact us with comments, questions or suggestions at www.vht.com/contact.
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