Realtor.com
FAQ
The Property Tour link is
on Realtor.com but why are there no photographs?
As a Move/Realtor.com approved provider,
we are able to distribute property tour links (/E-Postcards/URL’s) to
Realtor.com. However, Realtor.com does not allow 3rd party vendors to upload
Jpeg photographs. In general, Realtor.com receives the photographs from your
MLS board. Please contact your local MLS board or Realtor.com regarding these
details.
How do I get additional Photographs (more than one) on Realtor.com?
If your listing has Showcase Listing status, you can upload additional photographs
manually through an upload interface on Realtor.com. In some markets, additional
photographs are automatically uploaded from your local MLS board. Contact Realtor.com
Customer Care line for more details at 800-878-4166.
Why is there a fee to distribute to Realtor.com if I have a Showcase
Listing Package?
Our rates include the production of your property tour and the distribution
of your tour and/or photographs to your brokerage firm’s websites, MLS's
(where applicable) and other broker approved distribution points. Our rates
do not cover the expense associated with administering the distribution of your
tour to Realtor.com. Even though Realtor.com does not charge a fee to link a
tour to a Showcase Listing, the Realtor.com process places a manual administrative
expense on companies like ours to ensure that your property tour is displayed
properly on Realtor.com. Due to this situation we are forced to require a $9
fee to distribute a tour to Realtor.com if your listing has Showcase Listing
status. This is still much lower than the fee for non-Showcase listings, but
we understand that it is different than what Realtor.com is saying and may cause
some confusion.
I have a Showcase Listing Package and it appears that I am going to
be charged the full Realtor.com distribution rate?
If your listing is a Showcase Listing at the time we distribute your property
tour link to Realtor.com, you will see an adjustment applied on your order.
We only bill for services once the order is complete. Since Showcase Listing
Status on Realtor.com changes daily (agents and brokers decide not to renew
Showcase Status, or do not pay Showcase Status bill on time, etc), we need to
verify Showcase Listing Status at the time we distribute each tour URL. If we
do not do this and the listing does not have Showcase Listing Status at the
time of distribution, Realtor.com bills us the full non Showcase Listing Rate.
This is why the full rate for National Realtor.com Distribution shows up on
your initial order. Once the property tour is completed and distributed, the
amount is reduced to $9.
In some cases where we cannot distribute
to Realtor.com right away due to various reasons (listing not yet on Realtor.com,
MLS# still not available, zip code incorrect, etc), we will separate the distribution
fee from the original order and bill you separately for the Realtor.com distribution
once completed. By creating another order, we are able to manually review the
tour daily and attempt to redistribute the tour URL to Realtor.com over the
next 3-4 business days. Once we have successfully distributed to Realtor.com,
you will receive an additional email notifying you that we have distributed
the tour URL to Realtor.com.
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